X1
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@hexproperformance.com. Please note that returns will need to be sent to the following address:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@hexproperformance.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@hexproperformance.com.
Precision-Crafted for Winning Plays
— Alex R., Advanced Player
The HEX Performance Paddle has completely changed the way I play. The precision and control are unmatched, and I've seen a significant improvement in my shots.
Taylor M., Recreational Player
HEX grips have made a massive difference in my gameplay. I no longer lose my hold during intense matches, and they feel so comfortable, even after hours of play.
Jordan K., Tournament Competitor
I’ve been using HEX balls for months, and they’re by far the most consistent and durable balls I’ve ever played with. The bounce and feel are perfect for competitive matches.
— Chris L., Paddle Enthusiast
The HEX Performance Bag is exactly what I needed. It has all the space I need to carry my paddles, balls, and accessories in one stylish and durable bag.
Have any questions?
Reach out to our 24/7 support team.
What is HEX Performance?
HEX Performance is a premium brand offering high-quality paddles, grips, wraps, balls, and bags designed to enhance your performance in paddle sports like pickleball and beyond.
What makes HEX Performance products different?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
How do I choose the right HEX Performance paddle?
Selecting the right paddle depends on your playing style and skill level. For more control, choose a paddle with a smaller face. For power, go with one designed for speed and force. Check our product descriptions for detailed recommendations.
Are HEX paddles suitable for beginners?
Absolutely! We offer paddles for all skill levels, from beginners to advanced players. Our paddles are lightweight, durable, and designed to improve your game no matter your experience.
How should I care for my paddle?
Write content to answer to common questions your customers may have about your products, shipping policies..
YOU MAY ALSO LIKE
